Harris Rosen – President & COO
Our Company is Born…
“Understand that back then  the Middle East had essentially shut off the United States in terms of oil supply. The vast majority of hotels in Orlando were bankrupt or closed, and here I was buying a hotel in the midst of this chaos, and getting guests to stay at the hotel was very difficult.
I remember I used to stand right at the entrance ramp to the hotel and literally pray that somebody would turn in and come on to our property. Just try to draw them in with my mental powers that I might have possessed. It was very difficult to do that, and so very early on after I had acquired the property for a week, I knew that standing there begging for business was not the appropriate thing to do. So I packed a little bag, got out on I-4 and said that I was going to hitch hike to New England where I knew there were dozens and dozens of motor coach operators who came to Orlando. And so we got a ride almost all the way up to New England, kept hitch-hiking until finally we got to meet with motor coach companies. I would strike a deal with the president or the chief operating officer of the company. I would ask what rate do they want to stay with us. They would say $8 or $9 or $7; I would write the rate down, the name of the company on my business card or a cocktail napkin, sign my name and that was the contract. And I probably signed 11 or 12 contracts that way. Some of these guys were so kind—they felt so sorry for me—that they would actually drive me to my next appointment in their buses.
So I didn’t hitch-hike much around New England because I had all of these wonderful Motor Coach guys who were getting these terrific rates at my hotel, and they were really very generous and gracious in showing me around New England in these Motor Coaches. When I finished, what was probably around 5 days, I literally had enough business to sustain us for that first year. I did not hitchhike back—I flew back—so excited and thrilled that I had accomplished my mission. And the truth is that many of those New England Motor Coach operators remain today as our clients. And of course they have expanded tremendously, from 1 or 2 buses to Orlando—some are now up to 20 or 30 buses to Orlando.
It was one of those quirks of faith that led me to do what I did. Clearly a ridiculous attempt to market the hotel, but at that moment the only opportunity I thought that presented itself for me to get off my chair, go to where the business was, and try to convince people to use our hotel. And it worked very well.”
Phil Caronia – General Manager
Todd Frappier – Director of Sales & Marketing
Michael Rumplik – Executive Chef
Douglas Thomas – Associate Director of Sales
Douglas Keith Thomas has hospitality written all over his career as he has worked in that side of the industry for nearly a decade. Before joining the Shingle Creek team, Doug sold all of the Orlando hotels with the Orlando Convention and Visitors Bureau. He likes closing the sale and being part of a team.
The married father of twin boys is a man full of love – Brotherly Love, that is. Philadelphia is his favorite city, not only because he was born there but also because he likes it for its history, sports and quality of food. In fact, the city may have figured into his choice of being any animal. Doug’s answer: a ( Philadelphia?) eagle.
At 6-foot-1 and 220 pounds, Doug has undoubtedly savored a cheese steak or two. Yet he also enjoys exercise and spends part of his free time lifting weights, as well as doing small construction projects and, as he says, “teaching anything to anyone.”
Jamie Cox – Associate Director of Sales
Julie Ryczak – Associate Director Sales
Ryczak has been with Rosen Hotels & Resorts since 1995, working her way up from Conference Center Sales Manager, then Southeast Sales Manager at Rosen Plaza. She moved to Rosen Centre in 2001, when she was promoted to National Sales Manager/Southeast Market, then Senior National Sales Manager/Southeast Market in 2006. From 2004-2007, Ryczak was named the Top-Producing Sales Manager each year, generating an average yearly room revenue of $10 million. Prior to working for Rosen Hotels & Resorts, Ryczak worked in hotel sales for Holiday Inn and other properties in Binghamton, New York.
Mary Lytle – Associate Director of Sales
Patty Herder – Associate Director of Midwest Sales
Travers Johnson – Associate Director Sales
Travers Johnson recently returned home to Rosen Centre to become Associate Director of Midwest Sales. Johnson began his hospitality career at Rosen Centre 11 years ago working in banquet set-up and was quickly promoted to Convention Services & Catering Manager. He began his career in sales with a move to Rosen Plaza as Conference Center Sales Manager, where he spent three years before moving to Rosen Shingle Creek, where he was promoted to National Sales Manager. In 2006, Johnson was once again promoted and moved back to Rosen Plaza as Associate Director of Sales/Northeast Markets.
Andrew Halsey – National Sales Manager
Andrew Halsey has joined Rosen Centre’s sales team as the newest National Sales Manager. Halsey enjoyed a distinguished career in hotel sales, with nearly 20 years as a National Sales Manager, Senior Sales Manager and Director of Group Sales for properties including Hyatt Regency hotels in three cities, The Peabody Orlando, Walt Disney World Resort, and most recently, the Sanibel Harbour Resort & Spa in Fort Myers.