Mary Deatrick, DPR
ORLANDO (Nov. 9, 2020) – Rosen Centre in Orlando is honored to announce that it has received the British Airways Customer Excellence Award for 2019. This award comes from unbiased customer reviews and is designed to showcase the hotels that impress guests the most.
“Rosen Centre has been distinguished by British Airways Holidays’ customers for delivering a superior customer experience. We are delighted to confirm that this stellar property is one of our top-rated hotels for 2019,” said Claire Bentley, Managing Director of British Airways Holidays.
The 1,334-room Rosen Centre is continuously lauded in its customer reviews for its clean, contemporary guestrooms providing all of the comforts of home, its friendly and helpful staff, its many world-class amenities including a full-service spa and dining choices ranging from buffets to fine dining to in-room service and for its scenic views over the pool with Disney in the far distance or over International Drive, depending on your room. Its central location on the famed International Drive strip is ideal for visiting nearby theme parks and is within walking distance or a short drive to the area’s best restaurants, shopping and attractions.
“We value our long-standing partnership with British Airways Holidays and thank them for this incredible recognition,” said Phil Caronia, General Manager, Rosen Centre. “Our Rosen Centre family of associates strives daily to exceed guest expectations on every level – whether in our nine restaurants and lounges, spa, poolside and certainly everywhere throughout our hotel. We look forward to continuing to provide the same level of Rosen service British Airways Holidays customers have come to expect for many years to come.”
British Airways Holidays is one of the UK’s leading tour operators. As part of its commitment to providing high-quality holidays, British Airways uses customer feedback to identify its top-rated hotels. British Airways Holidays works with Reevoo, an independent and impartial third-party company, to collect genuine customer reviews who rate the hotels on a scale from one to ten on location, service, cleanliness, and sleep quality.
British Airways Holidays has gathered over 102,000 independent hotel reviews this year. In 2019, British Airways awarded close to 650 Customer Excellence Awards across the globe to recognize their top-rated hotels.
Rosen Centre guests can enjoy their stay with peace of mind with Rosen’s Total Commitment™, a guest and associate safety and well-being initiative implementing the highest standards of cleanliness and safety. Jointly developed with the healthcare professionals at the Rosen Medical Center, the hotel’s general manager and department heads and the corporate risk management team, the program has transformed the consistently spotless property at every level with new measures, vetted and tested for the utmost effectiveness in line with the CDC requirements for COVID-19. For additional measures and program details, visit RosenHotels.com/RosensTotalCommitment.
For more details about Rosen Centre, visit RosenCentre.com.
To book your British Airways Holidays at Rosen Centre, visit